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SMS and Voice Communications

Get your message directly into your customer’s hand.
Cutting through the digital noise requires direct,
high-impact communication your audience can’t ignore.
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Why do you need SMS for your business?

What works on social media channels changes day by day, but SMS has consistently remained one of the most effective channels for immediate audience engagement. SMS marketing boasts open rates as high as 98% and response rates of 45% – far higher than other digital channels.

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Unmatched Visibility and Open Rates

Unlike email or social media, which rely on algorithms and filters, SMS notifies the user when it arrives. It can’t be ignored. With near-instant read times, it is the best channel for time-sensitive announcements and high-priority messaging.

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Automated Customer Experience and Retention

Using Voice and SMS for critical transactional touchpoints, such as appointment reminders, shipping notifications, and urgent operational updates adds that personal touch – leaving you with more informed, satisfied customers.

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Direct, Measurable Action

By pairing concise messaging with clear, targeted links or click-to-call prompts, SMS cuts down on friction in the consumer journeys, driving conversions and customer feedback.

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Automated Customer Experience and Retention

Using Voice and SMS for critical transactional touchpoints, such as appointment reminders, shipping notifications, and urgent operational updates adds that personal touch – leaving you with more informed, satisfied customers.

Trusted to deliver

“We trust Clover Marketing to support the delivery of SMS communications for our clients, especially during high-stakes issues where reputation is everything. Their team provides responsive service, careful campaign management and practical guidance around delivery, opt-out requirements and Sender ID registration.”


Arj Ganeshalingam, Director, MGR&CO

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Campaign Setup and Scheduling

We can help with creating your content – whether it’s an SMS or a Voice script – structure your messaging workflows, personalise data lists and time broadcasts for the best engagement.
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Supplier
Management

We coordinate directly with suppliers and third-party messaging networks to secure the best delivery paths.
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Sender ID
Registration

We coordinate the registration of your branded Sender ID to support trusted, recognisable SMS communications.

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Delivery
Monitoring

We provide real-time tracking of bounce rates, network latencies, and carrier errors to resolve delivery bottlenecks instantly.
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Opt-Out
Management

We can automate required unsubscribe and opt-out workflows to protect your brand reputation and ensure legal compliance.
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Reporting and
Campaign Insights

We provide clear data on open rates, click-through performance, and ROI analytics to refine future messaging strategies.
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Dedicated Account Management

You will have a single point of contact to oversee your strategic roadmap, coordinate assets, and ensure flawless technical execution.

Not sure where to start?

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Is your SMS Sender ID registered?


Australia’s SMS requirements changed on 1 July 2026. Branded Sender IDs must now be registered or messages will appear as “Unverified.”

Commercial SMS must also comply with the Spam Act 2003, including requirements for consent, sender identification and a functional unsubscribe option.

Clover can help coordinate your Sender ID registration and establish compliant campaign processes.

ACMA SMS Sender ID Register | ACMA Spam requirements

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Get in touch!